Privacy Policy

1. Information We Collect

When you place an order or contact us through Nitebites, we collect minimal personal information strictly required for food preparation and delivery:

• Contact Details: Your full name, phone number, and optional email address.
• Delivery Location: Your Bashundhara R/A block, road number, building/house number, and apartment or gate notes.
• Order Details: Items ordered, order timestamps, delivery instructions, and status history.
• Customer Support Inquiries: Messages, feedback, or inquiries submitted via our contact channels.

2. No Financial or Card Data Storage

Nitebites operates exclusively on a Cash on Delivery (COD) payment model. We do not process, store, or solicit credit card numbers, debit card details, bank logins, or online mobile banking PINs. Payment is settled physically with our delivery riders upon order handoff.

3. How We Use Your Information

Your personal information is used exclusively to:

• Process and prepare your late-night food order in our kitchen.
• Dispatch assigned riders to your exact delivery building in Bashundhara R/A.
• Send real-time order tracking updates and delivery phone calls.
• Resolve customer support requests and prevent fraudulent orders.

We never sell, rent, or trade your personal information or contact details to third-party advertisers or data brokers.

4. Data Security & Storage

All customer transmissions are encrypted using standard TLS/HTTPS encryption. Our databases are secured with strict access controls, isolated in private containerized networks, and only accessible by authorized operational staff.

5. Contact Regarding Your Data

If you have any questions about this Privacy Policy or wish to request data correction or deletion, please reach out to our team at: